In order to give you great quality service, there are some very important rules for shipping perishable items. Please read through all of these rules before you make your purchase.
Because we freeze everything fresh, all orders placed BEFORE Thursday at 12 p.m. will be shipped on the following MONDAY. Orders that are placed AFTER Thursday at 12 p.m. will be shipped in 2 weeks. We need to have time to fix the order and freeze it fresh.
We use insulated coolers, an outer corrugated box and will put plenty of ice to make sure your frozen meat arrives in excellent condition. You must be home to accept your order. Please remember that these orders are perishable and will need to be delivered promptly. T-Boy's Boudin will not be responsible if you will not be home to accept your perishable meat orders. If you will not be home, you should give a business address. This way we can deliver your perishable products to you in a timely fashion and in excellent condition.
***We do not back stock our meats. We choose it right from our smokehouse cooler and freeze our meats FRESH and inspect every package before it is shipped out to you.
Products including Boudin are shipped frozen. If the package arrives within two days, the contents should still be mostly frozen. Products in the container for three or more days may show signs of tempering. The product can be placed in the freezer or in refrigeration if the product is below 40° and is received within five days of shipment. If frost is on the outside of the product or if any of the products are partially frozen, then your product is below 40° F. We can't ship to P.O. boxes. We do ship to apartments, but you must be home to receive your products. Our shipper will drop it off at your apartment and if someone other than you picks it up, it will be your responsibility.
We ship only on Mondays of every week (unless there is a holiday). So if you put an order in (for 2 Day Express shipping) on a Tuesday or maybe on Friday, we will start counting the 2 Days on Monday. We cannot count from the day you put your order in.
***Shipping charges are different, depending on weight and distance.
***There is a $16.00 Handling Fee, which includes a reusable Styrofoam ice chest, ice packs, and labor.
***There is a 5% cancellation fee if you cancel your order after it has been placed.
***At this time, we will only be shipping on Monday of every week.
***Prices are subject to change without notice.
T-BOY'S REFUND POLICY
All perishable orders are final.
If our shipper fails to deliver an 2 Day Express Shipment on time and the frozen foods are spoiled, we will refund the costs of the frozen products and refund the shipping costs.
T-Boy's Boudin will not replace shipments affected by circumstances beyond our control (weather, wrong address given, recipient moved, recipient not available or business closed when delivery is attempted). Please check the weather in your city before placing your order. Also double check your address (including Zip Code) to make sure there are no mistakes. You must have a Business or Street address because we do not ship to P.O. Boxes.
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